Terms of Service

1. Acceptance of Terms

These Terms of Service (the "Terms") are a legal agreement between you and LoomTech Ventures LLC, a California limited liability company ("the Company," "we," "us," or "our"), doing business as ReportLoom. By accessing or using the ReportLoom website and platform at reportloom.com (the "Service"), you agree to be bound by these Terms. If you do not agree to all of these Terms, you must not access or use the Service.

These Terms apply to all visitors, registered users, and purchasers of the Service. Please read them carefully before creating an account or making a purchase.

2. Eligibility

To use the Service, you must be at least 18 years of age and have the legal capacity to enter into a binding agreement. By creating an account, you represent and warrant that you meet these requirements. If you are using the Service on behalf of a business or other legal entity, you represent that you have the authority to bind that entity to these Terms.

3. Account Registration & Responsibilities

To access the full features of the Service, you must create an account by providing your name, email address, and a password. You agree to:

• Provide accurate, current, and complete information during registration
• Keep your account information up to date
• Maintain the confidentiality of your password and not share your credentials with anyone
• Accept responsibility for all activity that occurs under your account
• Notify us immediately via our contact form if you suspect unauthorized access to your account

We reserve the right to suspend or disable accounts that we reasonably believe have been compromised.

4. Service Description

ReportLoom is a business intelligence platform that generates AI-powered competitive intelligence reports. The Service works as follows:

• You create company profiles by providing information about a target company and its competitors (name, website URL, description, industry)
• You use purchased credits to request report generation for a company profile
• Our AI system, powered by Anthropic's Claude models, analyzes publicly available data about the specified companies — including websites, online reviews, press coverage, regulatory filings, and similar public sources
• The system generates a structured PDF report containing competitive intelligence, analysis, and insights
• Reports are delivered asynchronously — generation takes several minutes, and you are notified when your report is ready for download

Each report represents a point-in-time snapshot based on publicly available information at the time of generation. Reports do not provide ongoing monitoring and will not automatically update as conditions change.

5. Credits, Pricing & Payments

Report generation is accessed through a credit-based system:

• Credits are purchased at the price displayed at the time of purchase
• Each credit entitles you to generate one main Competitive Intelligence report plus bonus reports (the number of included bonuses is shown at the time of purchase) for the same company profile
• All purchases are one-time transactions. There are no subscriptions, recurring charges, or auto-renewals
• Credits do not expire and remain in your account until used
• All prices are displayed in U.S. dollars. You are responsible for any applicable taxes, duties, or currency conversion fees
• Payment is processed by a third-party payment provider. We do not store your payment card details

We reserve the right to change pricing for future purchases. Price changes do not affect credits already purchased.

6. Report Generation

When you use a credit to generate a report, you acknowledge the following:

• The company profile data you provided will be sent to Anthropic's AI models for processing
• Report generation is asynchronous and typically takes several minutes to complete
• The AI will research and analyze publicly available information about the companies you specified
• The resulting report is generated by artificial intelligence and may include estimates, inferences, and synthesized analysis
• We do not guarantee any specific outcome, level of detail, or finding in any report
• In rare cases, report generation may fail due to insufficient publicly available data or technical issues. If generation fails and no report is produced, your credit will be restored

7. Report Retention & Expiry

Generated report files (PDFs) are stored on our servers and available for download for 6 months from the date of generation. After this period, report files are permanently and irreversibly deleted.

We will send you an email notification 14 days before a report is scheduled for deletion. It is your responsibility to download and retain copies of any reports you wish to keep beyond the 6-month window. Company profiles and order history are retained separately and are not affected by report file expiry.

We are not responsible for reports that are not downloaded before the expiry date.

8. Refund Policy

Report generation begins automatically as soon as your payment is confirmed, normally within seconds, so an order cannot be cancelled after purchase as a matter of course. Where an order has not yet started generating — for example while queued during heavy load — you may cancel it for an unconditional full refund with no deduction. After a report has been delivered, refund requests are evaluated individually. Where a delivered report is defective — including non-delivery, the wrong company or entity researched, the wrong report type or industry edition, material factual errors, or corrupted or incomplete output — we will correct or regenerate the report at no charge, and will issue a refund where correction is not possible or does not resolve the defect. Defects should be raised within 3 days of delivery. Prior familiarity with correct findings, an audit result showing few or no significant issues, reasonable disagreement with analysis or judgment, and change of mind after delivery are not defects and are not grounds for a refund. Refunds issued at our discretion as a goodwill resolution are made net of non-recoverable payment-processing costs; refunds for pre-generation cancellation, for defects, and under any statutory right are made in full with no deduction. We reserve the right to decline requests made in cases of fraud, abuse of this policy, or violation of these Terms. For complete terms and instructions on how to request a refund, please see our Refund Policy.

Immediate delivery of digital content: Each report is digital content supplied immediately on request. At checkout, you expressly consent to the immediate commencement of performance. Where applicable law grants you a statutory right of withdrawal or cooling-off period for digital content (including, without limitation, Article 16(m) of the EU Consumer Rights Directive and the UK Consumer Contracts Regulations 2013, reg. 37), you acknowledge that you waive that right once report generation begins, to the fullest extent permitted by law. Customers in jurisdictions without an equivalent statutory right (including the United States) provide the same consent as a contractual acknowledgement. Because generation begins immediately on payment, that waiver takes effect at once. Your rights in respect of a defective deliverable are unaffected by this consent. Nothing in these Terms or in your checkout consent affects rights that cannot be waived under the consumer-protection law of your country of residence.

9. AI-Generated Content Disclaimer

This is an important section. Please read it carefully.

All reports generated through the Service are produced by artificial intelligence systems using publicly available data. While we design our AI systems to produce useful and relevant business intelligence, you must understand the following:

REPORTS DO NOT CONSTITUTE PROFESSIONAL ADVICE OF ANY KIND.

Specifically, reports are not and should not be treated as:

• Legal advice — reports do not provide legal opinions, regulatory compliance assessments, or guidance on legal matters
• Financial advice — reports are not financial analyses suitable for investment, lending, valuation, or accounting decisions
• Investment advice — reports should not be used as a basis for buying, selling, or holding securities or making investment decisions of any kind
• Security advice — any security-related observations in reports are informational only and do not constitute a security audit or vulnerability assessment
• Tax advice — reports do not address tax implications, liabilities, or planning
• Medical or health advice — reports do not provide health-related guidance even if the subject company operates in the health sector

Reports are based on publicly available data and may not reflect non-public information, recent developments, or the complete picture of any company's operations. The AI may:

• Contain factual errors, outdated information, or misinterpretations of source material
• Include estimates, approximations, and inferences that are clearly labeled as such but may not be accurate
• Miss relevant information that was not publicly available or not found during analysis
• Reflect biases present in the underlying public data sources

YOU MUST INDEPENDENTLY VERIFY ANY INFORMATION IN A REPORT BEFORE RELYING ON IT FOR BUSINESS DECISIONS. REPORTS ARE FOR INFORMATIONAL PURPOSES ONLY AND ARE NOT SUITABLE AS THE SOLE BASIS FOR ANY BUSINESS DECISION, INCLUDING BUT NOT LIMITED TO COMPETITIVE STRATEGY, MARKET ENTRY, PARTNERSHIP EVALUATION, ACQUISITION DUE DILIGENCE, OR VENDOR SELECTION.

By using the Service, you acknowledge that you understand these limitations and accept full responsibility for how you use report content.

10. Accuracy & Limitations

We strive to produce reports that are useful and reasonably accurate, but we make no guarantees about the accuracy, completeness, timeliness, or reliability of any report content. Specific limitations include:

• AI limitations: Artificial intelligence models can hallucinate facts, misinterpret context, or produce plausible-sounding but incorrect statements. We implement quality measures to reduce these occurrences, but we cannot eliminate them entirely.
• Public data limitations: Reports rely on what is publicly discoverable at the time of generation. Companies with limited online presence will produce less detailed reports. Private companies may have substantially less available data than public ones.
• Estimates: Where exact data is not available, the AI may produce estimates based on available indicators. These are labeled as estimates within the report and should be treated as approximations, not verified figures.
• Timeliness: Reports reflect data available at the time of generation. Market conditions, company operations, and competitive dynamics change constantly. A report generated today may not accurately reflect conditions tomorrow.

11. Intellectual Property

Reports: Reports generated through the Service are licensed to you for your internal business use only. You may not publish, distribute, resell, or make a Report available to any third party outside your organization, except to your employees, board members, investors, and professional advisors, provided such individuals are subject to reasonable confidentiality obligations. You may not otherwise resell, redistribute, sublicense, publicly publish, or commercially exploit reports without our prior written consent.

Platform: The ReportLoom platform, including its design, code, algorithms, branding, logos, documentation, and all related intellectual property, is owned by the Company and protected by applicable intellectual property laws. Nothing in these Terms grants you any rights to our platform IP beyond the limited right to use the Service as described here.

12. Your Content & Company Profiles

You retain ownership of all data and content you provide to the Service, including the company profile information you enter (company names, URLs, descriptions, competitor details). By providing this data, you grant us a limited, non-exclusive, worldwide license to use, process, and transmit it solely for the purpose of operating the Service and generating your requested reports.

You represent and warrant that you have the right to provide any data you submit and that your use of the Service does not violate any third party's rights or any applicable law. We do not claim ownership of your input data and will not use it for purposes other than providing the Service to you.

13. Prohibited Use

You agree not to use the Service for any of the following purposes:

• Reselling, commercially redistributing, or white-labeling generated reports without our written consent
• Using automated tools, scripts, bots, or scraping mechanisms to access the Service or extract data from it
• Attempting to reverse-engineer, decompile, or disassemble the Service, its algorithms, or the underlying AI models
• Using the Service for any purpose that violates applicable law or regulation
• Submitting false, fraudulent, or intentionally misleading information in company profiles
• Generating reports for the purpose of harassing, defaming, or harming any person or company
• Interfering with or disrupting the operation, security, or infrastructure of the Service
• Attempting to gain unauthorized access to other users' accounts, data, or reports
• Circumventing or attempting to circumvent any access controls, rate limits, or technical restrictions
• Using the Service in a manner that imposes an unreasonable or disproportionate load on our infrastructure
• Using report content to create competing products or services

We reserve the right to suspend or terminate your account and pursue any available legal remedies if you violate these restrictions.

14. Indemnification

You agree to indemnify, defend, and hold harmless the Company and its members, officers, directors, employees, contractors, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any third party's rights; (d) any business decisions you make based on report content; or (e) any data or content you provide to the Service. This indemnification obligation survives termination of your account and these Terms.

15. Limitation of Liability

To the fullest extent permitted by applicable law, the protections in this Section extend to the Company and its members, officers, directors, employees, contractors, and agents (together, the "Company Parties"):

• No consequential damages: the Company Parties shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of revenue, loss of business opportunities, loss of data, business interruption, or cost of substitute services, arising from or related to your use of (or inability to use) the Service, regardless of the theory of liability and even if the Company Parties have been advised of the possibility of such damages.
• No liability for decisions: The Company Parties expressly disclaim all liability for business decisions, strategies, investments, or actions you take (or fail to take) based on the content of any report generated through the Service.
• Liability cap: The Company Parties' total aggregate liability to you for all claims arising out of or related to the Service or these Terms shall not exceed the total amount you have actually paid to the Company in the 12 months preceding the event giving rise to the claim. If you have not made any payments, the Company Parties' maximum liability shall be $100.

Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, the liability of the Company Parties is limited to the greatest extent permitted by law.

16. Disclaimer of Warranties

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. WE SPECIFICALLY DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• WARRANTIES OF MERCHANTABILITY
• WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE
• WARRANTIES OF NON-INFRINGEMENT
• WARRANTIES OF ACCURACY, RELIABILITY, OR COMPLETENESS OF REPORT CONTENT
• WARRANTIES THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS

WE DO NOT WARRANT THAT REPORTS WILL MEET YOUR SPECIFIC REQUIREMENTS OR EXPECTATIONS, THAT ANY PARTICULAR INFORMATION WILL BE INCLUDED IN A REPORT, OR THAT REPORT CONTENT WILL BE FREE OF ERRORS. YOUR USE OF THE SERVICE AND RELIANCE ON REPORT CONTENT IS AT YOUR SOLE RISK.

17. Service Availability

We use commercially reasonable efforts to keep the Service available, but we do not guarantee any specific uptime level or uninterrupted access. The Service may be temporarily unavailable due to:

• Scheduled maintenance (we will attempt to provide advance notice where practical)
• Unscheduled maintenance or emergency repairs
• Third-party service outages (including our AI provider, hosting infrastructure, or payment processor)
• Events beyond our reasonable control, including natural disasters, network disruptions, or cyberattacks

We are not liable for any loss or damage resulting from Service downtime or unavailability.

18. Account Termination

By you: You may delete your account at any time through your account settings. Upon deletion, your account is soft-deleted, your personal information (name and email) is anonymized, and your report files are removed from our servers. Unused credits associated with a deleted account are forfeited. Account deletion is permanent and cannot be reversed.

By us: We may suspend or terminate your account, with or without notice, if we reasonably believe you have violated these Terms, engaged in fraudulent activity, or used the Service in a manner that threatens the security or integrity of the platform. If we terminate your account without cause, we will refund the value of any unused credits. If we terminate your account for cause, unused credits are forfeited.

Sections that by their nature should survive termination (including Sections 9, 10, 11, 14, 15, 16, 19, 20, and 21) will survive termination of your account and these Terms.

19. Governing Law & Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law principles.

Any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall first be attempted to be resolved through good-faith negotiation between the parties for a period of 30 days. If the dispute cannot be resolved through negotiation, it shall be resolved by binding arbitration administered in accordance with the rules of the American Arbitration Association. The arbitration shall be conducted in English and the decision of the arbitrator shall be final and binding.

Nothing in this section prevents either party from seeking injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement of intellectual property rights.

20. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it enforceable, or if it cannot be modified, it shall be severed from these Terms. The remaining provisions shall continue in full force and effect.

21. Entire Agreement

These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and the Company regarding your use of the Service. These Terms supersede all prior agreements, representations, and understandings, whether written or oral, relating to the subject matter herein. No waiver of any provision of these Terms shall be deemed a further or continuing waiver of that provision or any other provision.

22. Changes to Terms

We may modify these Terms at any time. When we make changes, we will update the "Effective" date at the top of this page. For material changes that significantly affect your rights or obligations, we will notify you by email (sent to the address associated with your account) at least 14 days before the changes take effect.

Your continued use of the Service after the updated Terms take effect constitutes your acceptance of the changes. If you do not agree to the updated Terms, you must stop using the Service and may delete your account.

23. Contact

If you have any questions about these Terms of Service, please contact us: